Shipping
1. What countries do you ship to?
We ship worldwide. Please note that shipping costs and delivery times may vary depending on the destination.
2. How long does delivery take?
Delivery times depend on your location and the shipping method selected. Typically, orders are delivered within 5–15 business days.
3. Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking number via email to monitor your shipment.
Returns and Exchanges
1. Can I return or exchange an item?
Yes, we offer a 14-day return and exchange policy for unused items in their original packaging. Please contact us at [support email] to initiate the process.
2. Who covers the return shipping costs?
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
Orders and Payment
1. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods depending on your location.
2. Can I cancel or modify my order?
You may cancel or modify your order within 24 hours of placing it. Please contact us as soon as possible for assistance.
Products
1. Are your products authentic?
Yes, we guarantee that all our products are 100% authentic and sourced directly from official suppliers.
2. How do I find the right size?
Please refer to the size guide on the product page for detailed measurements and fitting advice.
Customer Support
1. How can I contact customer service?
You can reach us via email at [support email] or through our contact form on the website.
2. What are your customer support hours?
Our team is available Monday to Friday, 9 AM to 6 PM (local time), to assist with your inquiries.
Account
1. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders and save your details for future purchases.
Promotions and Discounts
1. Can I use more than one discount code?
Only one discount code can be applied per order.
2. Do you offer student or group discounts?
Yes, we occasionally offer special discounts. Sign up for our newsletter to stay updated on our latest promotions.
If you have additional questions not listed here, feel free to contact us!